Privacy Policy

This Privacy Policy explains how Studio Altuè collects, uses and protects personal information when you visit studioaltue.com, contact us or work with us. We keep it as clear as possible, because trust is part of every project we take on.

01Who we are

Studio Altuè (“Studio Altuè”, “we”, “us”) is a creative studio based in Zapopan, Jalisco, México, working with clients across Europe, the United States and México. For the purposes of data protection law, the party responsible for your personal information is:

[Legal name of the business]
[Registered address]
Email: hello@studioaltue.com

02Information we collect

Information you give us. When you fill in our contact form or write to us, we collect your name, email address, company or brand, website or social profile, the services you are interested in, your project description, timeline, budget range, how you found us and any other details you choose to share.

Information from projects. If you become a client, we may receive brand materials, content, images and account access needed to deliver the work.

Payment information. Payments such as reservations or deposits are processed by our payment provider (for example, Stripe). We do not store your full card details.

Information collected automatically. When you browse our website, we and our analytics provider may collect technical data such as your IP address, browser, device, pages visited and time spent on the site, through cookies and similar technologies.

03How we use your information

To reply to your inquiry and prepare a tailored proposal.
To deliver, manage and invoice the services you hire.
To communicate with you about your project.
To understand how our website is used and improve it.
To keep our website and systems secure.
To comply with legal, tax and accounting obligations.

We do not sell your personal information, and we do not use it for automated decision-making.

04Legal basis

Where data protection laws such as the EU and UK GDPR apply, we process your information on the following grounds: your consent (for example, for non-essential cookies), the steps needed to enter into or perform a contract with you, our legitimate interest in running and improving our studio, and compliance with legal obligations.

We only share personal information with trusted providers that help us run the studio, under confidentiality and data protection commitments:

Website hosting and maintenance: [Hosting provider].
Email and communication tools.
Payment processing: Stripe.
Website analytics: Google Analytics.
Professional advisors, such as accountants and lawyers, when needed.

We may also disclose information when required by law or to protect our rights.

06International transfers

Because we work internationally, your information may be processed in México, the United States, the European Union or other countries where our providers operate. When we transfer data from the European Economic Area or the UK, we rely on appropriate safeguards, such as standard contractual clauses.

07How long we keep it

We keep inquiry information for up to 24 months if no project follows, so we can refer back to our conversation. Client and billing records are kept for as long as required by tax and accounting law. After that, we delete or anonymise the information.

08Cookies

We use essential cookies so the website works properly, and analytics cookies to understand how visitors use it. Where required by law, we only set analytics cookies after you give your consent through our cookie banner. You can also block or delete cookies in your browser settings at any time.

09Your rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request the deletion of your information.
Object to or restrict certain uses of your information.
Receive your information in a portable format.
Withdraw your consent at any time, where we rely on it.

In México, these include your ARCO rights (access, rectification, cancellation and opposition). In California, you may request to know and delete the personal information we hold; we do not sell or share it for cross-context behavioural advertising.

To exercise any of these rights, write to hello@studioaltue.com. We will reply within the time limits set by applicable law. You also have the right to lodge a complaint with the competent data protection authority in your country.

10Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) and restricted access. No method of transmission over the internet is completely secure, but we work to keep your information safe.

Our website is not directed at children under 16, and we do not knowingly collect their information. Links to third-party websites are governed by their own privacy policies.

11Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.

12Contact

If you have any question about this policy or how we handle your information, write to us at hello@studioaltue.com.